HVAC Contractors Need To Implement A Dynamic Digital Marketing Strategy To Gain An Edge Over Their Competitors
The heating, ventilation, and air conditioning (HVAC) contractors industry in the United Kingdom is seen to pick up as the demand for housing and commercial building construction has increased this year. According to the latest data from the industry research firm IBISWorld, the U.K.’s heating and air conditioning installation industry is now worth £14 billion and employs over 130,073 professionals.
The heating and air conditioning installation industry accounts for approximately 15% of Britain’s specialised construction trade activities. The industry’s contractors are tasked with installing and repairing boilers, central heating systems, and air conditioning systems, amongst others. Due to the U.K.’s unpredictable weather, most of the industry’s revenue is now derived from the installation and maintenance of heating systems in new homes and buildings.
On the other hand, despite the enormous revenues being generated by the industry, no single HVAC company has a dominant market share, and the industry as a whole is fragmented and localised. More often than not, the characteristics that make local HVAC companies competitive in their target market are their branding, marketing strategies, and the quality of their services.
Whilst it’s true that many HVAC companies succeed the old fashioned way (by providing quality services to their clients, and getting referrals and word-of-mouth promotions as a result), many HVAC companies add more leads and prospects to their networks—and get more work as a result—because they have a great marketing strategy in place.
Marketing Your HVAC Company The Old Fashioned Way
Many HVAC companies prefer to market their services the traditional way—they make a minimum number of sales calls per week, hand out an X number of business cards each day, and knock on doors to introduce themselves to prospective clients. Many also ask existing clients for referrals and go back to them periodically with new offerings.
Whilst these marketing tactics are obviously important, this “hands-on” approach won’t suffice.
Why is that?
It’s because the vast majority of your prospective clients are turning to the Internet when they’re looking for a reputable HVAC company in their area. Gone are the days when prospective clients used the physical yellow pages or asked the neighbours next door for the number of a reputable HVAC company.
In fact, 81% of consumers conduct online research before purchasing a product or service, and an overwhelming 89% of consumers use search engines to acquire services. Furthermore, your prospective clients aren’t just conducting online research on their desktop computers, as many are also using their mobile devices, tablets, and other gadgets to conduct online research.
You Need to Complement Your Traditional Marketing With A Dynamic Digital Marketing Strategy
You need to establish a well-designed and well-optimised website for your business. This website should contain accurate and up-to-date information about you and your business, as well as relevant and informative content. As for technical requirements, your website should be navigable and mobile-friendly, and should make proper use of keywords and links.
Why is mobile-friendliness important?
It’s vital because a growing number of consumers perform searches on their mobile devices. According to comScore, 56% of digital consumers in the U.K. use their mobile devices and tablets to consume digital media.
Meanwhile, according to a recent report from eMarketer, 50.3% of the U.K. population will use a tablet at least once a month in 2015—a figure that is expected to rise to almost 60% (or 40.2 million tablet users) by 2019.
Unless you possess a mobile-friendly website that adjusts and displays seamlessly across an array of devices, you won’t be able to target prospective clients who are looking for reputable HVAC contractors in their area using multiple devices.
Your website and other web properties should show up prominently in the search engine results pages (SERPs) when your prospective clients perform local searches. Aside from organic traffic, you also need to ensure that your HVAC business website is getting quality traffic from referral, paid, direct, and social sources.
Even if your prospective clients do find you, will they find solid reviews about you from your past clients?
Seventy percent of online searchers say they look at online reviews before purchasing products and services, and 70% of global consumers say they trust online consumer reviews, making it the second most trusted form of advertising behind earned media.
Engage With Your Customers On Social Media Platforms and Various Local Directory Listings
Do you have active social media accounts that enable prospective clients to learn more about your HVAC services? Do you offer relevant and informative content on your blog and other publishing platforms?
As HVAC services target a specific geographical area, you need to maximise the full potential of online local searches. According to recent studies, consumers who conducted local searches increased from 70% in 2010 to 80% in 2014. In addition, 54% of searchers include a local modifier (such as a city or postal code) in their searches.
Aside from search results, does your HVAC business have a strong presence in local listings, maps, and directories? If your answer is no, then you could be losing out on a significant number of leads and prospects, as well as conversions and sales.
Busy HVAC contractors like you don’t have time to create and implement a digital marketing strategy. You need to focus on your HVAC business.
Stay cool and don’t worry—we’re here to help you heat up your HVAC business to be the best in town.
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Whether you’re offering your clients residential, commercial, or industrial HVAC services, our online marketing services will help you attract and nurture more leads, convert them into clients, build a positive online reputation for your brand, and gain a real edge over your competitors.